Payment: All payments are due upon booking or at the time of service. We accept cash, bank transfers, and digital payments (e.g., FPS or PayMe). A 3% surcharge may apply for credit card transactions (by special case and request). Late payments may incur a 1.5% monthly interest fee.
Package Validity: Pilates class packages are valid based on the package terms from the first date of booking, unless otherwise stated. Unused sessions expire at the end of the validity period and are non-transferable. Packages are non-refundable after activation but can be extended for a fee upon request (subject to approval).
Class Booking and Attendance: Bookings must be made in advance via our booking website, or WhatsApp (7071 3340), or email (chistherapy@gmail.com). A minimum of 24 hours' notice is required for cancellations to avoid forfeiture of the session. No-shows or late cancellations (less than 24 hours) will result in the full session fee being charged or deducted from your package.
Refunds and Cancellations: Individual class payments are non-refundable once the class has commenced. Package refunds are only available within 7 days of purchase if no classes have been attended, minus a 10% administrative fee. Refunds are processed via the original payment method within 14 days. We reserve the right to cancel or reschedule classes due to unforeseen circumstances (e.g., instructor illness or low attendance), with full credit or rescheduling offered.
Health and Liability: Participants must be in good health to join classes. CHI's Therapy is not liable for any injuries or health issues arising from participation. Please inform us of any medical conditions prior to booking. All services are provided "as is" without warranties.
Changes to Terms: We reserve the right to update these terms with notice via email or on our website. Continued use of our services constitutes acceptance of the updated terms.
Governing Law: These terms are governed by the laws of Hong Kong.
For any questions, contact us at 7071 3340 or chistherapy@gmail.com.